To start your design, simply click the "Customize" button on our home page and products.

The customization process only consists of three steps:

1. Write the heading: a last name, a love note, a team name, or anything else.
2. Select the characters that most resemble your loved ones and enter their first names.
3. Optionally, engrave a message on the back of the keychain for an extra personalized touch (+€4.99).

Do you need inspiration? Explore our ideas here.

To ensure optimal visibility, you can record a maximum of 8 characters.

For large families, please note that it is not possible to engrave characters on both sides of the keychain. However, we currently have a special offer: buy 2 keychains and get the third one free. Do not miss it!

If you need inspiration, don't worry! Our website is full of ideas, classified by occasion to make your task easier. Thus, our Titi Mimi keychain is completely customizable, perfect for any occasion.

Click here to explore all our inspirations.

We only offer fully customizable keychains that match our designs. You can customize both the front and back:

• On the front: you can personalize the header, choose the characters and engrave their names.
• On the reverse: you can engrave a message to add an extra touch.

Please note that it is not possible to engrave a photo or add special characters to both the front and back.

If you encounter difficulties or if you get stuck during the customization process, it means that your customization request is not authorized.

Nuestros llaveros personalizados combinan un diseño elegante, ligereza y durabilidad. Están pensados para regalar en cualquier ocasión y para acompañar a sus seres queridos en el día a día.

✨ Fabricación y acabado

Cada pieza se diseña cuidadosamente en nuestro taller de París. Gracias a la tecnología de grabado HQ Fibre Laser, garantizamos un marcado limpio, preciso y permanente, para una personalización que perdura en el tiempo.

Especificaciones técnicas

• Material: acero inoxidable
• Dimensiones (sin incluir el anillo): 5 cm (L) x 2,8 cm (A)
• Diámetro del anillo : 3 cm
• Peso: 20 g
• Marcado : Grabado láser de fibra HQ

📦 Cada pedido se prepara con pasión en nuestro taller en el corazón de París.

Of course. In the last stage of the customization process, you will see a preview of your keychain. You will need to confirm this before adding it to the basket. If it doesn't convince you, you can also change it at this stage.

We do not yet offer the ability to add a gift card or a personalized message, but we are exploring this possibility to improve our service in the future. We will keep you informed as soon as this feature is available!

All personalized keychains you order are carefully packaged in a beautiful suede bag, which is included with your purchase. This way, your keychain will be ready to be given as a gift and you can give it directly to your loved one, without the invoice.

As our machines are automated, it is not possible to modify your order once it has been validated.

To avoid any errors, a mandatory checkbox has been added at the end of the customization process:

• Required box: "By checking this box, I declare that all my personalization details are correct and that my order will be saved accordingly. No changes can be made after modification."

If you realize that the postal address you provided us is incorrect, please contact our customer service info@titimimi.com within one hour, indicating your order number and your full postal address. Our customer service will do everything possible to find a solution.

However, if your order is already in production, we will not be able to change your address and will not be responsible.

If your order cannot be delivered due to an incorrect address, it will be returned to our workshop in about 15-20 business days. As soon as we receive your order, we will contact you to arrange reshipment. Please note that return shipping costs will be the responsibility of the customer.

Order processing takes place in two stages:

1. Production (48 working hours)
Each order is carefully personalized in our workshop in Paris. This handcrafted process requires a production time of 48 working hours.

2. Shipping (varies depending on destination)
Delivery time depends on the destination country. For orders shipped within Europe, shipping is done with a tracking number, which you will receive by email as soon as your order is dispatched.

Here’s a summary of our carriers and delivery times by country:
🇪🇸 Spain: Correos – Home delivery – 6 working days
🇫🇷 France: La Poste – Lettre Express – 4 working days
🇩🇪 Germany: DHL Express – 6 working days
🇮🇹 Italy: Poste Italiane – Express Shipping – 6 working days
🇵🇹 Portugal: CTT – Correios de Portugal – 6 working days

🔹 Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

In the event of a delay caused by the carrier, Titi Mimi cannot be held responsible.

Once payment has been made, you will receive a confirmation email with a summary of your order (item(s) ordered, price, delivery address, etc.).

We recommend that you check your spam folder first, as the confirmation message may have slipped there. If you still can't find it, feel free to contact our customer service for help.

If you have a promotional code l, follow these steps when completing your order:

1. Go to the "My basket" section.
2. Fill in your email address and postal address.
3. Before proceeding to payment, look for the "discount code" box.
4. Enter your promotional code in this box and then click the arrow to the right.
5. At that time, the total amount of your order will be recalculated to take into account the promotional offer.

When our special "buy 2 get 3 free" offer is available on our website , simply add three products to your basket. This offer will be applied automatically when you confirm your order.

This offer applies to the purchase of three different or non-personalized items.

If possible. You can send your gift directly to the person in question. Your keychain will be delivered in a pretty suede pouch, ready for gifting.

All you have to do is enter the recipient's address in the field provided when defining the delivery address. Make sure that the address is complete and that the recipient is correctly identified in it.

Please note that the invoice will never be included in the package.

At Titi Mimi, we offer four payment methods secured by Stripe:

1. Credit cards: Carte Bleue, Visa, MasterCard, E Carte Bleue, Maestro and Bancontact.
2. American Express
3. Apple Pay
4. PayPal

All online payments made on our website are 100% secure through the Stripe platform, in accordance with French and international interbank security measures.

Stripe allows Internet users to make their online purchases with complete security and peace of mind.

Your banking details are encrypted (SSL technology). They do not circulate unencrypted on the Internet and cannot be intercepted. Your bank details (card number, expiration date, etc.) are never communicated to us.

Stripe uses the standardized encryption system known as the "SSL protocol." When you are on the checkout page, this is displayed by:

• A closed padlock in the corner of your browser.
• Mode https:// instead of http:// in your browser's address bar.

Please note that all payments made on our website through the Stripe platform are 100% secure using the SSL protocol.

Your payment transaction will be subject to a 3D-Secure security authentication, which your banking application will ask you to validate in real time. Once this step is authenticated, your bank will authorize the transaction to validate your purchase.

If you have any problems finalizing your payment, please contact our customer service.

Once you have made payment, an order confirmation email will be sent to you. This email will contain a summary of your order, including the item(s) ordered, price, delivery address, etc.

At Titi Mimi, this summary acts as an invoice. Please note that this information will not be included in the package.

All taxes are included in our prices and are automatically added to the total amount of your basket.

For shipments within Europe (Spain, France, Italy, Germany, Portugal):
All orders include a tracking number.
This number is automatically sent by email as soon as your order leaves our workshop in France.

👉 Important: Tracking may take 2 to 3 business days to activate, once the package has arrived in the destination country and has been scanned by the local carrier.

Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

As soon as we receive your payment, we ask you to allow 2 working days for your order to be made in our workshop. We remind you that our team strives to reduce this period as much as possible to send packages as soon as possible.

Our orders are carefully prepared in our workshop in Paris, France, and shipped throughout Europe.

Deliveries within Europe (with tracking number):
🇪🇸 Spain: Correos – Home delivery → 6 business days
🇫🇷 France: La Poste – Lettre Express → 4 business days
🇩🇪 Germany: DHL Express → 6 business days
🇮🇹 Italy: Poste Italiane – Express Shipping → 6 business days
🇵🇹 Portugal: CTT – Correios de Portugal → 6 business days

All orders shipped to Europe are delivered directly to your mailbox.
The tracking number is automatically sent by email as soon as your order has been shipped.

Important: Tracking may take 2 to 3 business days to activate once the parcel has reached the destination country.

🌍 Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

We ship our keychains all across Europe. All orders are dispatched from our workshop in France.

Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

Of course. You can deliver your gift directly to the person in question. Your keychain will be delivered in a pretty suede pouch, ready to be gifted!

Simply enter the recipient's address in the field provided when defining the delivery address. Please ensure that the address is complete and that the recipient is correctly identified at this address.

Please note that the invoice will never be included in the package.

You can indicate your desired delivery date in the “Note” field when placing your order. We will do our best to take it into account during preparation.

However, we do not offer express shipping, and delivery times depend on the destination country.
For this reason, we recommend placing your order as early as possible to ensure on-time delivery.

Timelines to consider:
• Production: 48 working hours
• Shipping (once dispatched):
 – France: 4 business days (with tracking)
 – Spain, Italy, Portugal, Germany: 6 business days (with tracking)

We cannot guarantee delivery on the exact requested date and cannot be held responsible in the event of delays.

Important: For special occasions (Mother’s Day, Father’s Day, Christmas, Valentine’s Day…), we indicate directly on our website whether delivery is guaranteed before the event date.

No worries! It's completely normal for the tracking to not work immediately after your order is shipped.

Important note: The tracking number may take 2 to 3 business days to activate — this is the time it takes for the package to arrive in the destination country and be processed by the local carrier.

If more than 4 business days have passed and the tracking link still doesn’t work, please contact our customer service — we’ll look into it for you.

Once you receive the shipping confirmation email, it means your order has already left our workshop in Paris.
You can then refer to the usual delivery times by country to estimate when it will arrive in your mailbox.

Important: Only shipments to France, Spain, Italy, Germany, and Portugal include a tracking number.
Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

If your tracking number indicates that your package is being returned to our workshop due to an incomplete address, please note that the return period may be extended, sometimes several months. Unfortunately, at this stage we no longer have any control over the package, as it is the responsibility of La Poste. We want to emphasize that we are not responsible for this situation.

As soon as we receive your order, we will contact you to organize your return. Please note that the customer must pay €4.80 for reshipping costs.

All our orders are shipped from our workshop in Paris and handed over to the appropriate carriers based on the destination country.

Once the package has been shipped, we no longer have direct control over its journey and cannot be held responsible for any delays caused by the carrier.

Delays may be due to several factors, including:
• High-demand periods (Christmas, Father’s Day, etc.)
• Incomplete or incorrect address
• Carrier-related logistical issues

🌍 Deliveries within Europe (France, Spain, Italy, Germany, Portugal)
All orders shipped to these destinations include a tracking number and are fully traceable, which prevents any loss.

Estimated timelines:
• Production: 2 business days
• Delivery: 4 business days for France / 5 to 7 business days for other European countries
• Tracking: usually activates 2 to 3 business days after dispatch, once the package has reached the destination country

Carriers by country:
• 🇪🇸 Spain: Correos – Home delivery
• 🇫🇷 France: La Poste – Lettre Express
• 🇮🇹 Italy: Poste Italiane – Express Shipping
• 🇩🇪 Germany: DHL Express
• 🇵🇹 Portugal: CTT – Correios de Portugal

👉 If more than 15 business days have passed since your order, please contact us with your order number — we’ll find a solution together.

🌍 Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

⚠️ Incorrect address?
If the address provided is incomplete or contains errors, the package will be returned to our workshop. This process may take several weeks or even months. In such cases, a reshipping fee of €4.80 will apply, to be covered by the customer.

✅ If the address is correct, there’s no reason your order won’t reach its destination!

All our orders are delivered directly to your mailbox by the designated carrier for your destination country.

Carriers by country:
• 🇫🇷 France: La Poste – Lettre Express
• 🇪🇸 Spain: Correos – Home delivery
• 🇮🇹 Italy: Poste Italiane – Express Shipping
• 🇩🇪 Germany: DHL Express
• 🇵🇹 Portugal: CTT – Correios de Portugal

📦 Once your order leaves our workshop in Paris, it is handled by the carrier and, unfortunately, we no longer have direct control over its journey.

However, thanks to the tracking number, your parcel is traceable at every stage, which eliminates the risk of loss.

👉 If the tracking status shows “delivered,” this is considered proof of delivery. In that case, we recommend that you:
• Check your mailbox again (or those of nearby neighbors)
• Verify that the address provided at checkout is correct
• Visit your nearest post office with the tracking number — the parcel may be held there

🌏 Unfortunately, delivery outside of Europe is not yet available, but we are actively working to expand our service internationally.

Since our machines are automated, it is not possible to modify your order once it has been validated.

To avoid any errors, a mandatory checkbox has been added at the end of the customization process.

• The required box: "By checking this box, I declare that all my personalization details are correct and that my order will be saved accordingly. No changes can be made after modification."

All orders are considered final and can only be canceled with the express consent of Titi Mimi and under conditions that guarantee compensation for any loss or damage resulting from such cancellation.

We ask you to quickly contact our Customer Service explaining in detail the reasons for the cancellation. However, if your order is already in progress, unfortunately we will not be able to cancel it.

Only the emojis that we propose in our personalization process will be recorded in a perfectly legible way, accessible through the "add a pictogram" box. Please note that if you choose an emoji other than those we propose, we decline all responsibility if it is not visible or poorly engraved on your keychain.

¡No te preocupes! A veces puede producirse un error técnico temporal que afecta al enlace de vista previa enviado por correo electrónico. Lamentamos las molestias.

No te preocupes, hemos recibido correctamente la personalización de tu pedido. Nuestro equipo en el taller cuenta con toda la información correcta y fabricará tu llavero tal y como lo configuraste.

Si tienes cualquier duda, no dudes en contactarnos indicando tu número de pedido, y lo comprobaremos contigo.

Since our Titi Mimi keychains are customized to customer specifications, they cannot be returned or exchanged at the customer's request, in accordance with article L 121-20-2 of the French Consumer Code.

Since our Titi Mimi keychains are customized according to customer specifications, we cannot do cash on delivery, in accordance with article L 121-20-2 of the Code of
French consumption.

If you receive a damaged or defective item, please contact us info@titimimi.com within 3 days of delivery with a photo of the product and your order number. Our team will examine your request and propose a solution as soon as possible. If your item is scratched or broken, we will send you a new order free of charge. Please note that if you don't like the item but it is not defective, unfortunately we will not be able to return or exchange it. Only damaged products will be examined by our quality team and a solution will be found.